Code Check Australia Pty Ltd, ACN 700 229 349. These terms cover this website and everything we sell or provide through it, including animated explainer videos ordered through /animations, the video library membership at /portal, and advisory documents ordered by written quote or written offer (section 23). We have written these terms to be read, not skimmed past. If anything here is unclear, email us at info@codecheckaustralia.com.au and we will explain it in plain English. Last updated 26 August 2026.
CodeCheck is run by Code Check Australia Pty Ltd, ACN 700 229 349, an Australian company based in Victoria. When these terms say "we", "us" or "our", they mean that company. "You" means the person using the site or placing an order. By using the site or placing an order, you agree to these terms. If you do not agree with them, please do not use the site, and feel free to tell us why: we would rather fix a bad term than lose you over it.
A few words carry precise meanings in these terms, so we define them once here:
Animation order means an explainer video ordered through /animations, whether a single video or a series.
Advisory document means a written piece of work we prepare to order and deliver as a document rather than a video: a commissioned code reference document on a topic, a code explainer letter, or a written answer to a question about a published rule. Section 23 covers them.
Deemed-to-satisfy (DTS) provisions means the prescriptive provisions of the National Construction Code and the Australian Standards it references: the parts that state a specific rule you can check against, such as a required fall on a shower floor or a minimum guardrail height, as opposed to performance solutions, which are custom engineering approaches a practitioner signs off case by case.
Business hours means Monday to Friday, 9am to 5pm Melbourne time, excluding public holidays in Victoria.
Business days means Monday to Friday, excluding public holidays in Victoria. Animation turnaround runs in business days, with the delivery date stated in your quote.
CodeCheck explains published building rules in plain language. We make animated explainer videos, from single clips to whole training series, along with curated interactive checklists, the video library these terms cover, and written advisory documents prepared to order. Everything we produce is general information about published codes and standards, researched carefully and cited to the clause it rests on, so you can look up the source yourself.
This is the most important section in these terms, and it protects you as much as it protects us: knowing exactly what an answer is means you can use it with confidence, in the right place, without it ever putting your approval at risk.
Nothing on this site, and nothing we deliver, is building, legal or compliance advice. What you get from us is not a building permit, approval, certificate or statutory inspection, and it does not replace any of them. An answer, video, review, document or letter must not be submitted to any authority as evidence of compliance. Requirements vary by state and by project. Before you rely on anything we tell you for a real project, confirm it with the registered practitioner your project requires, such as your building surveyor or certifier.
We answer against deemed-to-satisfy provisions only: we do not assess performance solutions or matters requiring professional engineering judgment - those remain with your registered practitioner.
Why we draw this line so firmly: it is what makes our answers worth paying for. Because we hold no approval role in your project, we have no stake in whether your design gets through. Our only job is to tell you what the published rule actually says, with the clause cited, so you and your practitioners can make good decisions early, before mistakes cost money.
We are an independent information service. We are not registered building surveyors, certifiers or accredited professionals and we do not perform any function reserved to them. All decisions about your project remain yours and your registered practitioners'. That independence is the whole point: with no role in signing off your project and nothing to gain from telling you what you want to hear, the answer you get is simply the rule as it stands, on your side.
We no longer offer plan reviews: the service was removed on 20 August 2026 and nothing on this site sells one. Any plan review ordered before that date stays governed by the terms provided with that order, and the parts of these terms that protect both sides keep covering it: what our work is and is not (sections 4 and 5), prices and quotes (section 11), your refund and consumer rights (sections 12 and 13), and the legal machinery in sections 15 to 20. This section number is kept so the rest of the numbering does not shift.
Animation orders are made to order, with per-video pricing shown on the page and series quoted per project.
How ordering works. You choose your option on /animations - per-video prices are on the page, and a series or training program is quoted per project - then send your request. We reply by email within one business day with a confirmed quote, and work starts once you approve the quote and payment is received. Prices are in Australian dollars and include GST; a quote is valid for 14 days unless your quote states its own validity period. Payment is in full up front, by bank transfer or a card payment link, with the details in your quote. We ask for payment up front because each video is bespoke work we cannot resell, and in return the quoted price is fixed: no surprises after you approve.
Turnaround. Our standard turnaround is 24 to 72 hours per video, running in business days, and your quote states the delivery date. The clock starts once we have both your payment and what we need from you: your script, your clause or document, or your go-ahead on the provision we researched. A series is scheduled as a batch, with the full delivery plan confirmed in your quote.
Change of mind. Because every video is bespoke work made for you, we do not offer refunds for change of mind or because the finished style is not to your taste: the samples on /animations show exactly the style you are buying. This does not touch your consumer rights: if a video is faulty, does not match what we quoted, or is not delivered, section 12 and the Australian Consumer Law apply in full.
Revisions and ownership. One round of revisions is included in the price, so you can ask for adjustments without a fresh negotiation. When the finished file is delivered, it is yours to publish on your own channels. We may also share finished work on our own channels, because published work is how a small studio gets found. If you would rather we did not share yours, tell us at any time, before or after delivery, and we will not, or will take it down - unless your quote provides otherwise. On some orders, sharing and on-screen branding are part of how the work is priced: a quote can offer, as priced options, videos without our on-screen branding, videos we will not share on our channels, or both. Where your quote says something different from this section about sharing or branding, the quote is the deal we both agreed to, so the quote prevails.
Our production credit. Videos we deliver may carry our production credit: a small corner mark through the video and a line on the end card. Where a video carries it, the credit may not be removed, cropped or covered unless your quote includes the branding option that removes it; where it does, the quote prevails. We keep our name on our work because published work is how a small studio gets found, and the credit is part of how the listed prices stay where they are.
Documents you supply. You confirm you have the right to use all material you supply - documents, scripts, images, anything - and you are responsible for the content of a script you supply. For published rules we still check what appears on screen against the pages you supplied, and if those pages look superseded or incomplete we will say so rather than guess; even so, we are not responsible for errors that come from a supplied document being out of date or missing pages. Sending us a document does not change what copyright law lets us show on screen, and your quote will say so if that affects your video.
Your script, your content. Where you supply the words for an animation, whether a script for a published rule or story and training material of your own, we animate them as supplied and the facts and claims are yours: the verification we advertise applies only to scripts we author. Supplied scripts run to 150 words. A longer script, or a short one packed with many separate points, is quoted before you pay, because the animation work scales with what has to appear on screen. Videos made from a supplied script carry a short on-screen credit naming the script as yours, so the words are always attributed to their author. We draw this line so the checking we are known for is never silently attached to content we did not check.
Our right to decline. We may decline a request, before or after quoting, that in our judgment is defamatory, misleading, infringes someone's rights, or is otherwise something we are not willing to put our name to. We keep this discretion because our work is published and recognisable; in return, a declined request is refunded in full, whatever stage it was at.
Most orders come with a private tracking link where you can see your submission and download anything we deliver (if the link email goes missing, just reply to your order email). That link is the key to your order: anyone who holds it can see the order, so keep it to yourself and do not forward it. This design protects you: files we deliver are stored privately and arrive as downloads from your order page rather than as email attachments, unless we arrange otherwise with you. Download links on the order page regenerate each time you open it, so an old link going stale never locks you out.
Where the site offers sign-in, it uses a one-time code emailed to you. There is no password, which means there is no password of yours for anyone to steal from us. Because your email inbox is effectively your key, keep it secure, and tell us at info@codecheckaustralia.com.au if you think someone else has used your account. Please keep the email address on your account accurate: it is where everything we owe you gets delivered.
CodeCheck exists for people doing real work: an electrician on a roof, an architect at a desk, a homeowner planning a bathroom. Use the site and your account for your own work, trade, study or project, and it will serve you well. Use it that way and you will never hear from us about this section.
To keep the service fast and affordable for everyone, a few things are off limits: probing or overloading the service, attempting to break into or attack it, scraping or bulk-extracting content, automated access designed to extract content, evade limits or simulate multiple users, using the service for anything unlawful, and reselling our work or content as your own service. If an account is used that way we may limit or suspend it, because every abusive account degrades the service genuine users pay for. Any limitation will be proportionate to the problem: we address the abusive behaviour, we contact you before or promptly after acting, unless doing so would defeat the point (for example, during an active attack on the service), and suspension never means keeping your money for paid work we have not delivered. If you think we have limited your account by mistake, email us and a team member will look at it.
All our prices are in Australian dollars and include GST, and you always see the price before you pay: in your emailed quote for animations and advisory documents, and on the page wherever a price is shown. Quotes are valid for 14 days from the date sent. Where your written quote states a different term, such as its validity period, delivery timeframe or revision rounds, the quote prevails: the quote is the deal we both agreed to. We do not have hidden fees, and we will never charge you an amount you have not seen first.
We would rather refund an order than deliver work we cannot stand behind. Our refund commitments are simple:
If we cannot deliver something you have paid for, you get your money back.
If something we delivered is faulty, tell us: you have rights under the Australian Consumer Law that sit above anything in these terms, including rights to a remedy where a service is not provided with due care and skill.
Refunds are made in full, without you having to argue for them. We do not keep money for work you did not receive, full stop.
To ask for a refund, email info@codecheckaustralia.com.au from the address on your order. A team member will respond as soon as possible.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing on this page shrinks them. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
We would much rather fix a problem than argue about one. If you are unhappy with anything we have delivered:
1. Email info@codecheckaustralia.com.au and tell us what went wrong. We aim to acknowledge you within 2 business days.
2. A team member will look into it properly and reply with what we found and what we propose, whether that is a correction, a redelivery or a refund.
3. If we cannot sort it out between us, nothing in these terms stops you going to your state's consumer affairs or fair trading body, or the Australian Competition and Consumer Commission, or exercising any right you have under the Australian Consumer Law. Nothing in these terms requires arbitration. This process is a first step we offer because it is usually fastest, not a gate you must pass through.
We will never ask you to waive your legal rights, keep a complaint confidential, or say nice things about us as a condition of a remedy.
Our content. The site, our animations and everything else we deliver are our work and we own them. The National Construction Code is published under a licence that allows reuse with attribution, and where we quote it we attribute it: NCC content is © Commonwealth of Australia and the States and Territories, administered by the Australian Building Codes Board (ABCB), and is used under its licence with attribution. Australian Standards are the copyright of Standards Australia and its licensors: we explain them in our own words and never reproduce their text, tables or figures. Where access legislation or the Livable Housing Design Standard is quoted, it is quoted verbatim with attribution, and copyright remains with its publisher. Where a video, its caption or a document summarises an Australian Standard, the summary is our understanding of the document, not the view of Standards Australia.
Your licence. When we deliver a paid order, you get a real, usable right to it, because you paid for something you can act on:
A finished animation is yours to publish on your own channels, use in training, or send to clients (remembering section 4: it must not be submitted to any authority as evidence of compliance).
An advisory document comes with the licence in section 23: yours to share in full within your business and with your clients, not to on-sell, publish or excerpt.
What the licence does not cover is turning our work into your product: republishing our work as your own content service, or reselling it, which is the same line drawn in section 10. That boundary is what lets us keep single videos affordable instead of pricing every video like a commercial licence.
We have kept these clauses short and given each one its reason. None of them touches your Australian Consumer Law rights.
The free parts of the site are provided as-is (always subject to the Australian Consumer Law paragraph below). For paid work, our liability for any paid order is limited to the amount you paid for that order. We cap it there because it is what keeps per-video prices where they are: a service priced for everyone cannot price in uncapped exposure on every order. The cap works both ways as a matter of fairness: you know the most an order can cost you, and we know the most it can cost us. The cap does not apply to any liability that the law does not allow us to limit, or to loss caused by our fraud or deliberate wrongdoing. The cap applies to advisory documents (section 23) in the same way as to every other paid order: the most we can owe on a document is what you paid for it.
We do not ask you to indemnify us, and nothing in these terms makes you responsible for our costs or losses.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where liability under a consumer guarantee cannot be excluded but can lawfully be limited, it is limited to resupplying the service or paying the cost of resupply.
CodeCheck is young and improving, so features will change, grow and occasionally be paused. We may make those changes because a service that cannot evolve cannot get better. One thing does not change with the service: an order you have already paid for is delivered on the terms it was bought on or refunded.
We may update these terms as the service grows. When we change these terms, the date at the top changes and we will say so on the site. Where a change could affect account holders or a pending order, we will also email you reasonable notice before it takes effect; if we are unsure whether a change matters to you, we treat it as if it does. Changes apply from when they take effect: the terms in force when you paid are the terms that govern that order, and no change applies retrospectively to an order placed before it. If you do not like a change, you can simply stop using the service, and any order already placed is still honoured on the old terms.
Anything we need to tell you goes to the email address on your account or order, or appears on the site. Anything you need to tell us goes to info@codecheckaustralia.com.au. A team member reads that inbox. A notice sent by email, in either direction, counts as given at 9am Melbourne time on the next business day after it is sent, unless it bounces. Where these terms promise you email notice, a notice on the site alone is not enough.
Assignment. If we ever restructure or sell the business, we may transfer these terms to the new operator, but only on terms that preserve your rights, including anything you have paid for. You may not transfer your account to someone else without asking us first, because the account is tied to your email identity, but we will not refuse a reasonable request.
Severability. If any part of these terms turns out to be invalid or unenforceable, that part is severed and the rest keeps working. You never lose the protections in the rest of the document because one clause failed.
Force majeure. Neither of us is liable for delay or failure caused by events genuinely outside our control, such as natural disasters, widespread outages or government directions. If such an event stops us delivering a paid order within a reasonable time, you can cancel it and we refund what you paid for the undelivered work.
Ending things. You can stop using the service, or close your account, at any time by emailing us. We can stop providing the service to you only for the reasons in section 10 (fair use) or if we withdraw a service entirely, and in every case anything you have paid for is either delivered or refunded. The sections that keep protecting both of us afterwards survive the end of these terms: what our work is and is not (section 4), whose content is whose and your licence (section 14), liability (section 15), governing law (section 20) and the boundaries and licence of any advisory document (section 23).
These terms are governed by the laws of Victoria, Australia. How we handle your information is covered in our privacy policy. Questions about these terms, or anything else: info@codecheckaustralia.com.au. We read every email.
The membership is a monthly subscription to our library of explainer videos at /portal. There are two memberships: pro, which includes the whole library and one video request each month (section 22), and student, which includes the whole library to watch and search but no video request. The prices are shown before you pay, billing is monthly in advance by card through Stripe, and section 11 applies to membership prices like everything else.
Cancel any time. You can cancel from the billing page linked inside the library, in a couple of taps, with no notice period and no cancellation fee. Cancelling stops future charges; your access runs to the end of the period you have already paid for. If a monthly payment fails, access pauses until the payment is fixed, and nothing extra is charged in the meantime.
What is on the shelves. A video only enters the members' library after we have checked it against the source documents it explains. That means the library grows in batches, and it also means we may correct or remove a video if we find a problem with it: we would rather shrink the shelf than leave something wrong on it. The library changing over time is part of what you are buying, not a fault in it; if we ever withdrew the library entirely, section 16 applies and paid time is refunded.
One membership, one person. Your membership is for you: your sign-in, your use, on your devices. It is not a licence to stream the library to a classroom, a team or an audience, to share your sign-in, or to download, re-record or republish the videos. We draw this line because the membership price is an individual price: group and institutional access is real work we sell separately (the Series and Training lane on /animations), and members paying individually should not be subsidising a classroom using one account. Sections 4, 5, 10 and 14 apply to everything in the library.
The student membership. The student price exists for people studying or apprenticed in the building trades and design fields, so we ask you to join with your student email address and we check student sign-ups by hand. If we cannot tell your sign-up is a student one, we will email you and ask, and we may move a membership that is not a student one onto the pro price or end it, with anything unused refunded. We check by hand because an honesty-based student price only stays available while it is actually going to students.
A pro membership includes one video request each calendar month (Melbourne time). A request is a topic: a rule or situation you want explained on screen, with the clause or standard reference if you know it. It is not a question service and not advice: we make one video on the published rule, in our own words and style, checked against the source documents like everything else we publish, and the finished video joins the library for every member. Section 4 applies to it in full.
How the slot works. The request does not roll over: one per calendar month, use it or not. We aim to have a requested video live within 7 business days and we will endeavour to meet that every time, though a hard rule or a busy queue can stretch it. Extra requests beyond the monthly one are available at the price shown inside the member area.
Requests we decline. We may decline a request that needs content we cannot lawfully show (for example, material that can only be reproduced verbatim from a paid standard), that calls for engineering judgment or a performance solution rather than a published rule, or that is really a course or team programme in disguise, which belongs in the Series and Training lane. A declined request costs you nothing: the slot comes straight back for that month, and we tell you why in your requests page. We keep this discretion for the same reason as section 7: everything we publish carries our name and our checking, and we will not attach either to something we cannot stand behind.
Whose video it is. A requested video is our work, made for the whole library: section 14 applies, there is no private deliverable, and requesting a topic gives you no ownership of the result. If you want a video of your own to publish, with your script or ours, that is exactly what /animations sells.
An advisory document is written work we prepare to order and deliver as a document: a commissioned code reference document on a topic, a code explainer letter, or a written answer to a question about a published rule. Each one is an independent reference to the published rules, researched and cited the same way as everything else we make, with every statement of a code requirement carrying its source reference.
How these orders are formed. Advisory documents are not bought from a page. Each is priced by a written quote, or offered as a written answer at a stated price, and the order is formed when you accept that quote or offer: by email, by direct message, or by paying through the payment link or bank details we send. From that moment these terms apply to the order, including prices and GST (section 11), your refund and consumer rights (sections 12 and 13) and the liability cap (section 15). Your written quote or offer is the deal we both agreed to, so where it says something different from this section, on scope, delivery date, validity, licence or anything else, the quote prevails, exactly as sections 7 and 11 provide for animations. We form these orders by quote because each document is scoped to a topic and priced for that scope, and the quote is where the scope is written down.
What an advisory document is, and what it is not. We print these boundaries in the document:
It is an independent reference to the published rules. It states exactly which publications and editions were searched, and when. It maps what was searched: if a topic does not appear in it, that is not evidence that no requirement exists. Silence in the document is never clearance.
It is not advice about, or evidence for, any specific project or product. It must not be submitted to any authority, including a building surveyor or certifier, as evidence of any kind, including evidence of compliance, and must not be attached to, cited in, or excerpted into a tender response, compliance statement, or product or marketing material as evidence that a product or installation complies. It must not be cited as evidence that any product, whether yours, a client's or a competitor's, does or does not comply.
It describes the published deemed-to-satisfy provisions; performance solutions are project-specific work and outside its scope. We are an advisory service, not registered building surveyors or a certification body (section 5). The document is subject to your own review and sign-off, and decisions on a specific project remain with that project's building surveyor or certifier.
If you share it, share it whole and unedited.
We print these boundaries in the document and not only here because a single page of it may travel on its own. They are what make the document useful: a reference everyone at the table knows is not evidence can be read, checked and argued with, without putting anyone's approval at risk.
Who it is prepared for. An advisory document is prepared for the customer named in it, under its stated scope and date. We accept no responsibility to, and assume no duty to, anyone other than the named customer. Anyone else who reads it reads it on the same boundaries, the ones above and the ones printed in the document, and takes nothing more from it than the named customer does. We say this plainly because these documents are made to be shared with your clients and colleagues: sharing the whole document is fine, and the boundaries travel with it.
Your licence. When we deliver an advisory document, you may share it in full within your business and with your clients, for the purpose it was written for. It may not be on-sold, published or excerpted, and copyright in the document and the research behind it stays with us, the same boundary as section 14. That is what lets us price a document for one business rather than as a publication.
Keeping it current. A document is issued as at its stated date. Codes and standards change, and a document does not update itself. Where your quote offers a re-check at a later code amendment, that re-check is optional and never automatic.
Australian Standards. We reference and explain Australian Standards rather than reproducing their content, and section 14 applies: a summary of an Australian Standard in a document is our understanding, not the view of Standards Australia.